我打電話到診所預約時，實際上該說什麼？
先說細節，再說問題：紀錄需要細節，決策需要問題。一個可行的說法：Hello, I would like to book an appointment, please. My name is Ana Ruiz, my date of birth is the third of May 1990, and the best number for me is my mobile. I have had a pain in my right knee for two weeks. 如果你聽不清楚對方的回覆，不要用猜的：The line is not clear.
先說細節，再說問題：紀錄需要細節，決策需要問題。一個可行的說法：Hello, I would like to book an appointment, please. My name is Ana Ruiz, my date of birth is the third of May 1990, and the best number for me is my mobile. I have had a pain in my right knee for two weeks. 如果你聽不清楚對方的回覆，不要用猜的：The line is not clear. Could you say the date again?
把四項細節寫進手機備註，並讓螢幕保持開啟，這樣前十秒是在讀，而不是靠記憶。有兩種情況會改變說法。如果你是替別人打電話，第一句就說出這是誰的紀錄，並準備好對方的出生日期，因為預約屬於該病人，不屬於撥號者：I am calling about my daughter. Her date of birth is the twelfth of June 2016. 如果診所已經關門，請在再次撥號前聽完整段錄音訊息，因為它會告訴你關門時該打哪個號碼。