What if the delivery card has no reference number?

Then the number you need is the sender's. Check the dispatch email or the order page for a tracking number and give that instead of a card reference. Depots can also search by name and address, so start with the address exactly as it is written on the parcel. Say: There's no reference on my card. Can you look it up by my address? If the depot cannot find it, ask the sender to open a trace; they hold the contract with the carrier.

Two details on a card without a number still do useful work. The attempt time narrows the counter search, because undelivered items are logged by round and by day. The printed deadline is the date that counts, not the day you found the card, so a card picked up a week late has fewer days left than it looks. If the name on the card is not yours, do not open it or collect it: hand it back and say so, because collecting someone else's item needs their identification, not yours.

A Missed Delivery in English: Doorstep Notes, Rescheduling and the Depot Call →