What details do I need before calling a utility provider?

Have six things ready: the full address with the flat number, the date you moved in, the meter reading from that day, photo identification, your payment details, and the name of the previous supplier if you know it. The address and the reading do most of the work, because they identify the supply point and separate your usage from the previous occupier's. If a detail is missing, say so at the start rather than guessing.

Two facts save a second call: ask the agent to read back the address and postcode they already hold, so a transposed flat number is caught while you are still on the line, and ask whether the account is being opened on a domestic or a business tariff, because a property previously used as a shop or office can be billed on business rates. Keep the call reference next to the meter photo.

Setting Up Utilities and a Phone Plan in English After You Move →