What do I say when I do not know the answer yet?
Nov 3, 2026
Short answer
Say that you do not know yet, say what you are doing about it, and say when you will come back.
Say that you do not know yet, say what you are doing about it, and say when you will come back. For example: `I do not have a confirmed answer yet. I am checking with the team that handles refunds, and I will email you the result by Thursday at 6pm, even if it is still pending.` This is stronger than silence, and stronger than a guess, because a guess that turns out to be wrong costs you the trust you were trying to keep. Never invent a date you cannot meet.
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