What if the bank says the charge is correct?
Nov 3, 2026
Short answer
Ask for the reason and the documents in writing, then appeal inside the window the bank gives you.
Ask for the reason and the documents in writing, then appeal inside the window the bank gives you. If the appeal fails, a complaint to the CFPB in the United States creates an independent record, and so does a fraud report to the FTC. What you should not do is ignore the bill: the disputed amount still needs to be paid once the investigation ends, and the rest of the statement was always due on time.
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