我打电话到诊所预约时，到底该说什么？
先说信息，再说问题：记录需要信息，决定需要问题。一个可用的脚本：Hello, I would like to book an appointment, please. My name is Ana Ruiz, my date of birth is the third of May 1990, and the best number for me is my mobile. I have had a pain in my right knee for two weeks. 如果听不清回复，不要猜：The line is not clear.
先说信息，再说问题：记录需要信息，决定需要问题。一个可用的脚本：Hello, I would like to book an appointment, please. My name is Ana Ruiz, my date of birth is the third of May 1990, and the best number for me is my mobile. I have had a pain in my right knee for two weeks. 如果听不清回复，不要猜：The line is not clear. Could you say the date again?
把四项细节写进电话备注里并让屏幕保持打开，这样最初十秒是在读而不是在回忆。有两种情况会改变这套话术。如果你是替别人打电话，第一句就说清这是谁的病历，并准备好对方的出生日期，因为预约属于那位患者，而不是拨号的人：I am calling about my daughter. Her date of birth is the twelfth of June 2016. 如果诊所已经关门，在再次拨号前听完整个录音留言，因为它会告诉你关门时该用哪个号码。