如何用英文和教授溝通：成績公布後，怎麼問才問得到答案

文章發回來，上面寫著 58 分。你原本預期是接近七十分的成績，兩則評語提到你以為自己已經符合的評分標準，而 office hours 就在星期四。你只有一次對話機會，弄清楚到底發生了什麼事。

大多數學生會利用這次對話替自己的文章辯護。真正問出結果的人，會先問這個分數是怎麼來的，補上一項證據，再問一個具體的下一步。這個順序，幾乎就是如何用英文和教授溝通成績問題的核心。

為什麼第一句話決定你得到哪一種對話

問成績可以聽成兩種不同的請求。一種是要求資訊：這個分數是怎麼來的？另一種是指控：這個分數錯了。教授會依照你第一句話像哪一種來理解，而指控版本會讓對方在你談到自己的作品之前，就先替分數辯護。

公開指引也傾向同一方向。某所大學的重新評分頁面寫明，想要靠重新評分多拿分數以達到更高等級，並不是可接受的重新評分理由；學生應先與課程協調人討論這個疑慮，因為那場對話往往會補上他們原本缺少的回饋。

成績已公布時，如何用英文和教授溝通

三個動作，照這個順序。

動作一，問這個分數是怎麼來的。不是問公不公平，而是問怎麼來的。Could you walk me through how the second criterion was marked? 這會邀請對方解釋，而不是要對方辯護；即使分數最後不變，你也會得到資訊。

動作二，補上一項證據。一項，不是五項。你當時依據的作業說明、那則暗示某個段落沒被讀到的評語、你認為被套用到錯誤部分的評分標準。The rubric asks for a comparison, and I compared both designs in section three. Was that marked as description?

動作三，問下一步。Is the marked copy with your comments available to me? 或 If a criterion was misapplied, what is the process here? 下一步可能是重新評分、更正、申訴，或是一句下次該修正什麼的提醒。

三種問題，以及哪一種值得提出

不是每一次失望都是評分問題。先把自己的情況歸進以下三類之一。

你發現的事	這是什麼	該要求什麼
各段分數加起來對不上	行政錯誤	更正，不是重新評分
你明明處理過的評分標準被標成缺失	評分標準解讀歧異	那個標準是如何被解讀的，以及在哪裡被解讀成那樣
你不同意某個判斷	評價歧異	什麼會讓它升上去，而不是一個新分數

前兩類問的是流程有沒有被正確套用，所以值得提出。第三類是要求評分者把你的判斷放在他的判斷之前，通常會以分數被辯護作結。某個機構公布的申訴理由也用政策語言表達同一件事：分數與回饋不一致、提交內容有一部分似乎未被考慮，或評分標準未被適當套用。

十二句既尊重又不顯抱歉的說法

以下每一句都把問題留在評分本身。

• Do you have ten minutes to go through the feedback on my essay?
• I was expecting something higher, and I would like to understand the gap.
• Could you show me how the second criterion was marked?
• The comment says the analysis is thin, so I want to check which section that refers to.
• I read the brief as asking for two cases, so I stopped at two. Is that where I lost marks?
• Which part of the rubric was weakest in this piece?
• Even if the mark stands, what would have moved it up a band?
• Is the marked copy with your comments available to me?
• If a criterion was applied incorrectly, what is the process here?
• I would still like to take your second module next term.
• Is a re-mark something I can request, or is that closed for this assessment?
• So the mark stands and the fix is the evidence section. Thank you for going through it.

一場 office hours 對話示範，逐個動作來

你站在門口，文章和評分規準都印好了。Do you have ten minutes to go through the feedback on my essay? I want to understand the mark before I decide whether to do anything about it.

動作一，在教授問你問題是什麼之後。The mark is lower than I expected, and I would like to understand how the second criterion was marked. 如果回答很含糊，就問是哪一段。Could you show me which paragraph you read as description rather than analysis?

動作二，一項證據。Section three compares both survey designs, and the comment says the analysis is thin. I want to know whether I made the comparison in a way that did not count.

教授解釋描述兩種設計，和說明這個比較顯示了什麼，兩者之間的差別：這不是你想聽到的答案，卻是有用的部分。

動作三。That makes sense. Is a re-mark open for this assessment, or is the route a complaint about the marking?

用摘要收尾，不要爭辯。So the comparison was there but the implication was not. I will fix that next time. Thank you.

email 版本：主旨、三個短段落、截止期限的說法

Email 是成績對話中較弱的一個管道：寫作中心通常會請學生為成績問題去 office hours，並把 email 留給日期和規定事項。當 office hours 不可能配合，或你需要把請求留下書面紀錄時，再用 email。

主旨：課程代碼、作業名稱、一個簡單名詞。Subject: Essay 2 mark - POL204

第一段，你是誰、你想要什麼。I am in your POL204 tutorial on Tuesdays, and I would like to ask about the mark on Essay 2.

第二段，具體問題、一項證據、不要指控。The feedback says the analysis is thin. I compared both survey designs in section three and would like to know whether that was marked as description.

第三段，下一步，以及真正重要的日期。Could we use ten minutes of your office hours this week? The request window closes on the 20th, so I wanted to ask before then.

再加一句，讓對方容易回覆。If a meeting is not possible, a short reply by email is completely fine.

當答案是不行：申訴與上訴途徑

一個「不行」會結束非正式流程，但不一定會結束正式流程。離開前，用一句話問清楚正式途徑是什麼。If I want to take this further, is that a complaint or an appeal, and who do I send it to?

有些機構在作品已由兩位評分者獨立盲審雙評時，會完全關閉重新評分途徑。學生仍可能可以申訴評分進行的方式，這和分數對不對是不同問題。

重新評分可能把分數調高，也可能調低，要求重新評分通常就表示接受這件事。關係比分數活得久：只問一次、讀懂回答、然後道謝的學生，仍然是教授之後願意替他寫推薦信的學生。

練習：把五句話改寫成三動作結構

把每一句唸出聲，再唸改寫版。

1. This mark is unfair. 改成 Can you show me how the second criterion was marked?
2. I worked really hard on this. 改成 I want to understand the gap between the feedback and the mark.
3. You did not read my whole essay. 改成 The comment mentions the analysis, and I would like to check which section it covers.
4. Can I get a re-mark? 改成 Is a re-mark open for this assessment, or is the route a complaint?
5. Everyone else got higher marks. 改成 Which part of the rubric was weakest in my piece?

常見問題

我可以請教授重新評分我的文章嗎？

你可以問，而且許多機構對這種請求有正式途徑，但要把它框架成針對公布評分標準提出的分數問題，而不是要求更多分數。寫信前先問該項評量是否開放重新評分：有些評量在由兩位評分者獨立評分後，就不接受重新評分請求。如果途徑開放，預期要提交作品，以及一份書面說明，指出哪個評分標準被錯誤套用。

如何禮貌地寄 email 給教授談成績？

在主旨使用課程代碼，寫三個短段落，並只問一個具體問題。說明你是誰，用你要詢問的那句回饋來陳述問題，然後說出下一步和真正重要的日期。除非對方要求，不要附上整篇文章；不要說分數不公平；讓對方能用兩行回覆。