如何用英语和教授交流成绩：从询问评分到正式申诉
这篇指南说明如何用英语和教授交流成绩：先问评分依据，再补一条证据，最后询问下一步，并附上邮件与申诉路线。
目录
论文发回来，58分。你本以为会是接近七十分，两条评语提到了你以为自己已经满足的标准，而答疑时间在周四。你只有一次对话来弄清楚发生了什么。
大多数学生会用这段时间为论文辩护。真正有进展的人会问分数是怎么得出的，补充一条证据，再询问一个具体的下一步。这个顺序基本就是如何用英语和教授交流成绩的核心。
为什么第一句话决定了你会得到哪一种对话
一个关于分数的问题可能被听成两种不同的请求。一种是在询问信息：这个分数是怎么得出的？另一种是在指责：这个分数错了。你的第一句话像哪一种，教授就会听到哪一种；而指责式说法会在你谈到自己的作业之前，就引出对分数的辩护。
公开指南也倾向同一方向。某大学的重新评分页面指出，想靠额外加分达到更高等级，并不是可接受的重新评分理由；学生应先与课程协调员讨论疑虑，因为那次谈话往往会提供他们此前缺失的反馈。
分数已经公布时，如何用英语和教授交流
三个动作，按此顺序。
动作一，先问分数是怎么得出的。不是问公不公平，而是问怎么得出的。Could you walk me through how the second criterion was marked? 这会邀请对方解释而不是辩护，而且即使分数不变，你也能获得信息。
动作二，再补充一条证据。一条，不是五条。你当时依据的作业说明、那条暗示某一部分未被阅读的评语、你认为被用错部分的评分项。The rubric asks for a comparison, and I compared both designs in section three. Was that marked as description?
动作三，最后询问下一步。Is the marked copy with your comments available to me? 或 If a criterion was misapplied, what is the process here? 下一步可以是重新评分、更正、投诉，或者一条关于下次如何改进的说明。
三类问题，以及哪一类值得提出
并非每一次失望都是评分问题。先把你遇到的情况归入以下三类之一。
| 你发现的情况 | 这属于什么 | 该提出什么 |
|---|---|---|
| 各部分的分数加不起来 | 行政错误 | 更正，而不是重新评分 |
| 你明明处理过的评分项被标为缺失 | 评分标准分歧 | 该评分项是如何被解读的，以及在哪里体现 |
| 你不认同的评判 | 学术判断分歧 | 什么能让它升一档，而不是一个新分数 |
前两类问的是流程是否被正确执行，所以可以提出来。第三类则是要求评分者用你的判断取代他的判断，通常只会得到对分数的辩护。某机构公布的受理理由用政策语言表达了同样的意思：分数与反馈不一致，提交内容的一部分似乎未被考虑，或者评分标准没有被恰当应用。
十二句既保持尊重又不显得道歉的话
下面每一句都把问题落在评分上。
Do you have ten minutes to go through the feedback on my essay?I was expecting something higher, and I would like to understand the gap.Could you show me how the second criterion was marked?The comment says the analysis is thin, so I want to check which section that refers to.I read the brief as asking for two cases, so I stopped at two. Is that where I lost marks?Which part of the rubric was weakest in this piece?Even if the mark stands, what would have moved it up a band?Is the marked copy with your comments available to me?If a criterion was applied incorrectly, what is the process here?I would still like to take your second module next term.Is a re-mark something I can request, or is that closed for this assessment?So the mark stands and the fix is the evidence section. Thank you for going through it.
一次答疑时间对话示例，按动作逐步展开
你，站在门口，论文和评分细则已打印。Do you have ten minutes to go through the feedback on my essay? I want to understand the mark before I decide whether to do anything about it.
动作一，在教授问有什么问题之后。The mark is lower than I expected, and I would like to understand how the second criterion was marked. 如果回答含糊，就问具体段落。Could you show me which paragraph you read as description rather than analysis?
动作二，一条证据。Section three compares both survey designs, and the comment says the analysis is thin. I want to know whether I made the comparison in a way that did not count.
教授解释了描述两种设计，与说明比较结果意味着什么，之间的区别：这不是你想听的话，却是有用的部分。
动作三。That makes sense. Is a re-mark open for this assessment, or is the route a complaint about the marking?
用总结收尾，不争辩。So the comparison was there but the implication was not. I will fix that next time. Thank you.
邮件版本：主题行、三个短段落、截止日期措辞
邮件是成绩对话中较弱的渠道：写作中心通常会把成绩问题引导学生去答疑时间，而把邮件留给日期和要求。只有在答疑时间无法安排，或你需要把请求留成书面记录时才用邮件。
主题行：课程代码、作业名称、一个普通名词。Subject: Essay 2 mark - POL204
第一段，你是谁、你想要什么。I am in your POL204 tutorial on Tuesdays, and I would like to ask about the mark on Essay 2.
第二段，具体问题、一条证据、不要指责。The feedback says the analysis is thin. I compared both survey designs in section three and would like to know whether that was marked as description.
第三段，下一步和关键日期。Could we use ten minutes of your office hours this week? The request window closes on the 20th, so I wanted to ask before then.
再加一句，让对方容易回复。If a meeting is not possible, a short reply by email is completely fine.
当答复是“不”：投诉与申诉路线
一个“不”会结束非正式流程，但不一定结束正式流程。离开前用一句话问清正式路线是什么。If I want to take this further, is that a complaint or an appeal, and who do I send it to?
有些机构在作业由两位评分者独立盲审双评后，会完全关闭重新评分通道。学生仍可能可以投诉评分过程是如何进行的，这不同于分数是否正确的问题。
重新评分可能让分数升高，也可能让分数降低；要求重新评分通常意味着接受这一点。师生关系比这次分数更长久：一个只问一次、认真读完答复并道谢的学生，仍然是教授日后愿意为其写推荐信的学生。
练习：把五句话改写成三步结构
先大声说出每句话，再说改写后的版本。
This mark is unfair.改为Can you show me how the second criterion was marked?I worked really hard on this.改为I want to understand the gap between the feedback and the mark.You did not read my whole essay.改为The comment mentions the analysis, and I would like to check which section it covers.Can I get a re-mark?改为Is a re-mark open for this assessment, or is the route a complaint?Everyone else got higher marks.改为Which part of the rubric was weakest in my piece?
常见问题
我可以请教授重新评分我的论文吗？
你可以问，而且在许多院校，这类请求有正式流程；但要把它表述为对照已公布的评分标准来询问分数，而不是索要更多分数。写邮件前先问该考核是否开放重新评分：有些考核在由两位评分者独立评分后就不接受重新评分请求。如果通道开放，通常需要提交作业，并书面说明哪一条评分标准被错误应用。
如何礼貌地给教授发邮件询问成绩？
主题行里使用课程代码，正文写三个短段落，只问一个具体问题。说明你是谁，结合你正在询问的那条反馈写出问题，然后说明下一步和关键日期。除非被要求，不要附上整篇论文，不要说分数不公平，并让对方容易用两行话回复。